Privacy Policy

Ā 

PrimeSpan respects your privacy. This policy outlines how we collect, use, and protect your personal data.

Privacy Policy

At PrimeSpan, your privacy matters. We are committed to protecting the personal information you share with us and ensuring transparency in how we collect, use, and store data.

Our Privacy Policy outlines how we handle your information, from email subscriptions to optional lab testing partnerships.

We do not collect protected health information (PHI), and all wellness communications follow strict data protection and compliance guidelines. Learn how we safeguard your trust while delivering meaningful, age-positive support.

1. Data We Collect

  • Name and email address (provided upon signup)

  • Payment and billing details (processed through secure third-party platforms)

  • Voluntary interactions within the platform (e.g., course progress, messages in community forums)

We do not collect medical records or PHI that would trigger HIPAA compliance.

2. How We Use Your Data

  • To deliver access to your account and courses

  • To communicate via email (e.g., newsletters, account updates)

  • To improve our platform through analytics (anonymised)

3. Email Communication

  • We use a double opt-in process for email subscriptions

  • Every email includes a clear unsubscribe link

  • We avoid language that suggests medical claims, in compliance with CAN-SPAM regulations

4. Third-Party Tools

We may use trusted third-party tools for:

  • Payment processing

  • Email marketing

  • Course hosting

These services are compliant with relevant data protection standards.

5. Data Security

  • All user information is stored securely

  • Contracts with coaches and contractors include confidentiality clauses

  • Privacy policy versioning and signed acknowledgments are maintained in secure folders

6. Lab Testing Partnerships

In the event of optional lab tests, medical information is managed by the third-party lab. PrimeSpan does not access or store sensitive medical data.

7. Your Rights

You may:

  • Request access to your data

  • Request correction or deletion

  • Withdraw consent to email communications

8. Policy Updates

We may revise this policy as necessary. Updates will be posted here with a revised effective date.